One of the great capabilities of Exchange 2007 and 2010 is UM (unified messaging). I've explained before how to set up an Exchange UM server, but there's more to discuss. For example, Exchange UM provides an auto-attendant, which can be voice-enabled and provide users a hands-free way to connect into their company directory to speak with someone or to check their mail, calendar, contacts, and so forth, as well as deliver custom greetings and announcements.
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