While working in desktop support at a major university, I received a frantic phone call one day from one of the administrative assistants.
First, the backstory: Phone calls from this particular user, "Mary," were always interesting. She was at least 70 years old, had worked there probably since the dawn of time, wore high heels and blue jeans, and smoked like a chimney. She lived way out in the country and told me one day that part of why she worked was so that she wasn't home all day with her husband because one of them would kill the other with a shotgun. I thought, "OK ..."
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